FREQUENTLY ASKED QUESTIONS

• IS FREE SHIPPING AVAILABLE?  YES. ORDERS OVER $200.00 QUALIFY FOR FREE UPS GROUND FREIGHT IN THE CONTINENTAL U.S. 
• HOW MUCH IS SHIPPING? UPS GROUND FREIGHT IS $15.99 ON ORDERS $75.00 UP TO $200.00 WHICH INCLUDES ALL SHIPPING DESTINATIONS IN THE CONTINENTAL U.S.
• DO YOU HAVE A MINIMUM ORDER REQUIREMENT? YES. THE MINIMUM ORDER AMOUNT IS $75.00 EXCLUDING TAXES AND SHIPPING.
• HOW TO GET VOLUME PRICING? THE QUICKEST WAY TO GET A VOLUME PRICING QUOTE IS TO PRESS THE "REQUEST VOLUME QUOTE" (GREY) BUTTON BELOW THE "ADD TO CART" (BLUE) BUTTON ON EACH PRODUCT PAGE. YOU ARE ALSO WELCOME TO EMAIL SALES@FASTFITTINGS.COM FOR QUOTE REQUESTS. PRICING DISCOUNTS ARE AVAILABLE BASED ON VOLUME. FREE SHIPPING AND VOLUME PRICING DISCOUNTS CANNOT BE COMBINED.
• WHAT QUANTITIES QUALIFY FOR VOLUME PRICING? STANDARD PRICING DISCOUNT TIERS: 100 UNITS, 250 UNITS, 500 UNITS, 1000 UNITS, 2500 UNITS, 5000 UNITS. PLEASE EMAIL SALES@FASTFITTINGS.COM IF YOU HAVE ANY QUESTIONS OR SPECIAL REQUIREMENTS.
• IS UPS THE ONLY SHIPPING OPTION? YES. THE WAREHOUSES CONSOLIDATED TO UPS IN AN EFFORT TO REDUCE EVER INCREASING FREIGHT COSTS.
• WHY IS SHIPPING $15.99 FOR ORDERS UNDER $200.00? THE AVERAGE FREIGHT COST FOR SMALL ORDERS DELIVERED VIA UPS GROUND IS $21.54. ORDERS OVER $200.00 QUALIFY FOR FREE UPS GROUND FREIGHT IN THE CONTINENTAL U.S.
• IS EXPEDITED SHIPPING AVAILABLE? YES. WE SHIP EXPEDITED ORDERS COLLECT TO YOUR UPS ACCOUNT. IF YOU NEED UPS NEXT DAY AIR RED, 2ND DAY AIR BLUE, ETC PLEASE EMAIL SALES@FASTFITTINGS.COM AND WE WILL CONFIRM INVENTORY AND SEND A CUSTOM INVOICE INCLUDING EXPEDITED SHIPPING DETAILS WITH YOUR UPS COLLECT ACCOUNT NUMBER.
• DO I NEED EXPEDITED SHIPPING TO RECEIVE AN ORDER QUICKLY? NOT USUALLY. WE UTILIZE AN EXTENSIVE WAREHOUSE NETWORK TO SHIP FROM THE NEAREST STOCKING LOCATION TO THE SHIPPING DESTINATION TO REDUCE TRANSIT TIMES AND FREIGHT COSTS.
• DID UPS SUSPEND THE SERVICE GUARANTEE? YES. EFFECTIVE MARCH 26, 2020 AND UNTIL FURTHER NOTICE, DUE TO THE CORONAVIRUS IMPACT, UPS HAS SUSPENDED THEIR SERVICE GUARANTEE FOR ALL SHIPMENTS FROM ANY ORIGIN TO ANY DESTINATION. THIS MEANS UPS CAN'T GUARANTEE PRECISE DELIVERY TIMES BASED ON THE 1, 2 AND 3 DAY SERVICE DELIVERY MAP. COVID DELAYS MAY CAUSE DELIVERIES TO ARRIVE ONE DAY LATER THAN EXPECTED.
• WHY ARE SOME FITTINGS NO LONGER AVAILABLE? COVID HAS CAUSED SIGNIFICANT MANUFACTURING DELAYS. FITTINGS WILL BE ADDED BACK TO THE WEBSITE AS THEY BECOME AVAILABLE TO SHIP. PLEASE EMAIL SALES@FASTFITTINGS.COM FOR AN ETA IF YOU FIND A FITTING THAT WAS ORDERED IN THE PAST AND IS NO LONGER SHOWING AS AVAILABLE.
• QUESTIONS ABOUT AN ORDER? PLEASE EMAIL SUPPORT@FASTFITTINGS.COM AND INCLUDE NAME AND ORDER NUMBER.
• NEED A COPY OF AN INVOICE? PLEASE EMAIL ACCOUNTING@FASTFITTINGS.COM.
• HOW CAN I CONFIRM INVENTORY?      EMAIL SALES@FASTFITTINGS.COM WITH SKU # AND QUANTITY REQUIRED. WE WILL CONFIRM INVENTORY AND GET RIGHT BACK TO YOU. THE SKU NUMBER IS LOCATED RIGHT ABOVE THE PRICE AND PRODUCT DESCRIPTION ON EACH PRODUCT PAGE.
• WHAT IS THE MAILING ADDRESS? 

          Fast Fittings, PO Box 1703, Bluefield, WV 24701

PLEASE EMAIL SALES@FASTFITTINGS.COM FOR ANY QUESTIONS NOT ANSWERED IN THE FAQ SECTION.